
What is anti-tarnish jewellery?
Anti-tarnish jewellery is designed to prevent or reduce the natural process of tarnishing that can occur with certain metals, such as sterling silver or brass. Our anti-tarnish jewellery is specially coated with a thin layer of a protective material that helps prevent the jewellery from tarnishing.
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What is 18k PVD plated gold stainless steel jewellery?
18k PVD plated gold stainless steel jewellery is made with a base of high-quality stainless steel that is then plated with a layer of 18k gold. This process creates a durable and long-lasting piece of jewellery that has the look and feel of solid gold, without the high price tag.
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What is your return policy?
We accept returns for exchange within 14 days of the delivery date. Please note that we do not offer refunds, only exchanges. The item must be in its original condition and packaging, and you will be responsible for the cost of return shipping.
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How do I care for my jewellery?
We recommend that you store your jewellery in a cool, dry place and avoid exposing it to harsh chemicals, such as perfume or hairspray. To clean your jewellery, simply use a soft cloth and a mild soap and water solution. Do not use abrasive cleaners or materials, as these can damage the jewellery.
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What if I receive a defective or damaged item?
If you receive a defective or damaged item, please contact our customer service team immediately. We will work with you to provide a replacement item as soon as possible at no additional cost to you.
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Can I exchange an item for a different size or colour?
Yes, you can exchange an item for a different size or color as long as the item is in its original condition and packaging. Please contact our customer service team to initiate the exchange and provide the order number and the desired size or color of the replacement item. Please note that you will need to pay for the shipping cost again for an exchange for change of mind or a different size / colour.
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Do you ship internationally?
Yes we do! All shipping costs will be calculated at check out and you maybe eligible for free shipping too! When you spend over £25 for UK order or £100 for worldwide orders.